policy

All REVERIE pieces are handcrafted. Subtle variations in surface texture, finishing marks, and lustre may occur from one piece to another. These are natural characteristics of handcrafted work.

Before making a purchase, please carefully review the product details, size, materials, production time, and care instructions.

1. Orders and Production

REVERIE pieces are offered either as ready-to-ship items or made-to-order pieces.

Production of made-to-order pieces begins once payment has been confirmed. The average production time is 7 days, but it may take up to 14 days depending on the production schedule and complexity of the piece.

Once production has begun, cancellations, exchanges, and refunds due to a change of mind may be restricted for made-to-order pieces and orders involving size adjustments, engraving, or other custom requests. Such restrictions apply only when the customer has been informed in advance and has provided written consent, including electronic consent, before placing the order.

Under the Enforcement Decree of Korea’s Electronic Commerce Act, the right to cancel an order for goods individually produced according to a consumer’s specifications may be restricted when prior notice has been provided and the consumer has given written consent, including by electronic document.

2. Exchanges and Returns

You may request an exchange or return for a ready-to-ship piece within 7 days of receiving it. However, an exchange or return may be restricted if the piece has been worn or if its value has decreased due to the customer’s use.

Under Korea’s Electronic Commerce Act, consumers generally have the right to withdraw from a purchase within 7 days of receiving the goods. This right may be restricted when the goods have been damaged through the consumer’s fault or when their value has significantly decreased through use.

To request an exchange or return, please contact us through Instagram or WhatsApp as soon as possible after receiving your order. To help us review your request promptly, please include the following information:

Name used for the order
Name of the piece
Date received
Reason for the request
Photographs of the piece

3. Cases Where Exchanges or Returns May Be Restricted

Exchanges or returns may be restricted in the following circumstances:

The piece shows signs of wear.
The piece has been damaged due to the customer’s negligence.
Any components or packaging have been damaged or lost.
Production has begun on a made-to-order, size-adjusted, engraved, or custom piece.
More than 7 days have passed since the piece was received.

However, if the piece differs from its description or has a clear manufacturing defect, the matter will be reviewed and handled separately from the conditions above.

If a piece differs from its advertised description or the order has not been fulfilled according to the agreed terms, the customer may withdraw from the purchase within 3 months of receiving the piece, or within 30 days of becoming aware—or reasonably being able to become aware—of the discrepancy.

4. Standards for Defects

Subtle surface textures created during the handcrafting process, variations in the direction of brushed finishes, differences in lustre, and minor marks comparable to light surface scratches are not considered defects.

The following may be considered defects:

Structural damage to the piece
A size that clearly differs from the size ordered
Delivery of a different piece from the one ordered
A manufacturing defect that makes the piece difficult to wear or use

We will determine whether an issue qualifies as a defect after reviewing photographs and the condition of the piece.

5. Return Shipping Costs

For exchanges or returns due to a change of mind, the customer is responsible for the round-trip shipping costs.

If an exchange or return is required due to a defect, incorrect delivery, or a piece that differs from its stated description, REVERIE will cover the shipping costs.

Under Korea’s Electronic Commerce Act, the consumer is generally responsible for return shipping costs when exercising the standard right of withdrawal. If the goods differ from their advertised description or the order has not been fulfilled according to the agreed terms, the mail-order distributor is responsible for the return shipping costs.

6. Refunds

Refunds will be processed after the returned piece has arrived at REVERIE and its condition has been inspected.

Refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider or card issuer.

7. Repairs and Refinishing

Deep scratches, deformation, breakage, or severe discolouration resulting from wear may be repairable or eligible for refinishing.

Repair availability and costs depend on the structure, material, and extent of damage. When making an enquiry, please include photographs of the entire piece and close-up photographs of the damaged area.

8. International Orders

International shipping costs and delivery times vary depending on the destination country, parcel weight, and shipping method.

For international orders, customs duties, taxes, VAT, and customs clearance fees may be charged to the customer according to the regulations of the destination country. Customs procedures may also cause delivery delays beyond REVERIE’s control.